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LAUNCHING OUR NEW DESIGN

Authored By Red Rickshaw 17 Comment(s)
We have made improvements to the website, let us know what you think!

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Deepti Suru
Deepti Suru

Hi,

Two critical features are missing:
1. I couldn’t choose the time slot for delivery. It just said ‘London Delivery’.
2. There is no option to add items to the existing order or modify the order before a certain time limit.

Thanks,
Deepti Suru.

Red Rickshaw
Red Rickshaw

Hi Deepti,

Thanks for your feedback. You must enter your postal code in the field below the ‘London Delivery’ button, or select ‘Outside London Delivery’ if based elsewhere. Once the system confirms that you are eligible for the delivery option you have chosen, it will prompt you to select a date and time. If either of these options aren’t appearing for you, please contact customer service on +44 20799 34988 and we can help you resolve this issue.
You can also contact customer service if you would like to modify or add items to any upcoming order.

Sharmilee Talekar
Sharmilee Talekar

Hi I have registered to your website and I added few items to my cart. But next time when I logged in my cart showed empty. Isn’t this one of the points of having a login so that you can add items to your cart later?

Stay D
Stay D

Neat website but every time there is an update account gets affected and login has to be rest, other than the dazzling cosmetic change would have been wonderful to be able to save cart contents .its such a waste of time to search and add again .

A sinha
A sinha

I can’t checkout! The buttons for entering my postal code and the one for delivery outside London just don’t work.

Poonam A
Poonam A

Nice looking website- But… why do I have to choose a category, then go into a sub-category?? It is so annoying! Eg. Dals- then the drop menu asks fir me to choose one Dal! I would like togo through all dals and choose 3! But for this, I havevto keep going back! Very annoying! You will lose a lot of sales from customers who buy on impulse!

Sachin Sood
Sachin Sood

red rikshaw team

we are living in world where everyone has multiple devices. it is really annoying when after logging in and adding things to cart not available next time log on. also things added to card on one device are not available on another device. your expectation that customer will come in and complete order in one go is not correct. you require to enhance this functionality and provide save cart option (which as far as I remember was there in old site. also please do something when you upgrade your site to save existing customer logon/ profiles. really don’t like that.

paul Walker
paul Walker

The website is very user friendly and all the items are in fresh condition which is delivered to me.

Annonymous
Annonymous

I am sorry to say, But the tech teams seems to be putting their best to ensure this website doesn’t work whatever you do… If this a improved version of website then i am wondering how it was earlier…

Laura
Laura

If you could include a ‘wish list’ that would sort out the problem of losing the shopping cart contents and allow access to saved items from different devices. It would also allow for easy re-ordering without the need to scroll through everything again. Thank you for providing such a great selection of products!

Supreetha Shankar
Supreetha Shankar

Is it possible to deliver on weekends ?

Red Rickshaw
Red Rickshaw

Hi Supreetha,
Thank you for your query, we do not currently deliver on weekends unfortunately. It is something we are currently working on being able to offer though so please watch this space. Until then we do have a number of delivery options and times so you can find one most suitable for you. Many thanks,

Harjinder
Harjinder

I can’t put the postcode to go to checkout.

Harjinder
Harjinder

I can’t put the postcode to go to checkout.

Hemlata
Hemlata

I can’t put my postcode in to then checkout with my purchase, please help.

Christine McFadden
Christine McFadden
I spent an hour ordering stuff and then couldn’t proceed to check out because the button for entering my postal code just doesn’’t work.There is no option for entering delivery date and time.

Deleted cookies and tried again – no result. Spent another 30 mins chatting to customer services. Still no help. Was told couldn’t order by phone WHY NOT?? Am still not sure of order status. Very disappointing. This is not a good web site.

Mrs Moyna Aicken
Mrs Moyna Aicken

This web design is worse than before! I think Red Rickshaw has gone seriously downhill. Can’t order online….unresponsive order system. And completely inaccessible phone system! I think you want to go out of business…..that’s clear.

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