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Complaint Policy

Complaint Policy:



We advise customers to open their parcel as soon as they receive it. All fresh vegetables should be stored in a refrigerator and any frozen items should be put into a freezer upon delivery.

If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing hello@redrickshaw.com). 

Please note that photo proof is needed for any quality complaints.

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